The carrier has informed us that the incident has been cleared. All outbound calling has been restored.
RFO From Carrier:
00873048 Inbound and Hosted Service Impact
Incident Report for Vitelity
Reason For Outage
Prepared by: Nathan Kitzman
Equipment Trouble Source: Voice service
IQNT Trouble Ticket: 00873048
Date and Time Outage Began: 04/06/21 0951 CT
Date and Time Outage Ended: 04/06/21 1035 CT
Description of Outage:
Vitelity experienced an event on 04/06/21 from 0951 CT – 1035 CT. During this time, Vitelity customers may have experienced inbound and outbound call/SMS failures.
Reason For Outage:
A network card in the core environment had failed @ 0951 AM CT. Engineers were quickly engaged and routed traffic around that appliance to resolve the event @ 1035 AM CT.
Recommendations for preventing a reoccurrence:
These links were successfully migrated to new architecture during normal maintenance windows on 04/07 and 04/08.